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The gold standard for workforce planning. Model customer wait times and determine the precise number of agents required to meet your contact center Service Level Agreements (SLAs).
Erlang C assumes that calls which cannot be answered immediately enter a queue and wait. It uses the M/M/c queueing model to solve for the steady-state probability that all servers (agents) are busy.
Built on 3GPP Technical Specifications, ensuring accuracy for production deployments and security audits.
Calculations specifically designed to identify protocol vulnerabilities and signaling misconfigurations.
Based on ITU-T E.800 Quality of Service standards. Includes stability checking to ensure staffing levels can handle the offered Erlang load without infinite queue growth.
Edge-V8 Isolate
Technical Audit
< 50ms (Global)
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Decode Advanced 5G & LTE Signaling Protocols
Bring the theory to life. Access visual call flows, 3GPP standards walkthroughs, and GTP-U tunnel optimization training designed for core network architects.
SSO Link: Academy Node 0x93FF